Frequently Asked Questions
This list will be updated as questions arise. Thanks for helping us create it!
Q: How do I cancel my booking or the booking for someone I registered for camp?
A: Log back into CAMPWISE and the primary account holder and go into the programs menu option for the camper you wish to remove. Once in Programs, ‘Remove’ the desired week(s) of camp from their profile by pressing the ‘Remove’ button. Repeat for each camper as required.
DO NOT REMOVE THE CAMPER FROM YOUR PROFILE. This does not cancel their booking it only disassociates their booking from your account – effectively orphaning their account and profile.
Q: Why is my family split up in the acknowledgement(s) I receive?
A: The billing information on your reservations is not identical for all the campers you registered. The first name, last name and address must be identical on the billing information page for all the campers you register. We group acknowledgements and invoices by these fields.
Q: Why can’t I make a cabin request?
A: Cabin Request are called ‘Cabin Mates’ by the online program. Cabin requests can only be made by ‘Primary Campers’. ’Adult’ campers cannot make requests. Ensure you have registered for camp as a ‘Primary Camper’ to be able to make a cabin request (aka Cabin Mate). A Cabin Mate screen will appear after the medical screen – this is where you make cabin requests (it is called ‘Cabin Mate’ however).
Q: Why didn’t I receive an email acknowledgement of my reservation?
A: Acknowledgements will be sent out within a business day of your reservation (i.e. on Monday if you book on a weekend). Information in the Billing Information page must be filled in properly to receive complete, accurate and timely acknowledgements and invoices. Please ensure all the people you include in your reservation have identical billing information (including first name and email). Most of this information pre-populates, so please take the time to add a first name and email address. If your billing information is not complete or has changed, please log back in to our registration site and update it.
It’s also possible the acknowledgement was sent to your spam or junk folder. Please add redpine@redpinecamp.org to your online address book to prevent this from happening.
Q: Why I am receiving multiple email acknowledgements?
There could be a few reasons this is happening:
- If we need to modify your reservation at the camp office you may receive an acknowledgement of the change. We will need to modify your reservation if the person creating the registration uses ‘Adult’ instead of ‘Primary Camper’ (Remember: one ‘primary camper’ needs to be on each reservation per period of camp). We also modify reservations for volunteers, committee members and medical staff. As well, if you add a camper or decide to come for an extra week of camp, you will receive a new acknowledgement.
- The billing information on your reservations is not identical for all the campers you registered. The first name, last name and address must be identical on the billing information page for all the campers you register. We group acknowledgements and invoices by these fields.
If you have paid your applicable deposits and submitted your signed waivers there is nothing further for you to do.
Q: Should I register my child, who might be Junior Staff this summer?
A: You can add your child as a registrant now. The office manager will make any necessary adjustments to your reservation should your child be selected as a Junior Staff member.
Q: Do I need to list the people included in my booking in the Cabin Requests section?
A: No. All the people included in your booking will be housed with you
Q: My family is not camping this year. I’d like to stay with my sister / brother/ uncle/ parents etc. can they include me in their reservation?
A: They can, but we’d prefer you setup your own online account and make your own reservation as a Primary Camper. This way when your family comes with you to camp next year your account is already set up. You can name your sister / brother / uncle / parents in the Cabin Request section and we will house you with them.
Q: Can multiple Primary campers be housed together?
A: Absolutely. If you want to share a cabin with someone who is registered seperately as a Primary Camper we can house you together. If you name each other in the cabin requests field it’s even easier for us pair you up.
Q: Where can I find the waiver(s)?
A: They are located at the bottom of the Online Registration page of our website.
Q: How come my infant’s status appears as ‘Waitlisted’ in my acknowledgements and online?
A: Because there is no charge and no deposit for these campers we have to use a ‘Waitlist’ vs. an ‘Enrolled’ status for them initially. When we receive your deposit and approve your application their status will become ‘Registered’ along with the rest of the people on your booking
Q: I added someone to my booking or added a additional week of camping for an existing camper – why is this addition appearing alone on my acknowledgement? Where are my other bookings?
A: We run the acknowledgement report daily to pick up new enrollments from the previous business day. If you apply changes to your overall booking (campers and/or additional weeks) these changes may only appear on your acknowledgement. The rest of your booking is intact, it just does not appear on this acknowledgement.